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Put your sandpaper skills to work when communication soft skills seem like they won't cut it alone.

A few good features can make a big difference; these are some favorites from the latest Salesforce release.

Life is no fun when your level of responsibility does not match your level of authority. These four core concepts can help correct a mismatch.

Best practices for developing and creating documentation.

Use an Omni-Channel flow to route and reroute incoming chats to multiple queues based on agent availability.

Not getting a puppy this year for Hannukah? That’s ok, because Salesforce has some presents!

Check out the cycle of working as an actor, the techniques used, and how it all relates to being a Project Manager at Arkus, Inc.

How to use the “Create Audit Fields” permission to capture valuable insights otherwise lost in the migration to a new org.

In the second post of this two-part series, we’ll dive into how an admin could retrieve complex record lists with the help of some simple coding.

In this post we’ll take a look at how an admin can troubleshoot some of the most common issues with emails and Process Builders in Salesforce.