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Focusing on an alternative and unorthodox use of Salesforce’s Email-to-Case feature, for logging emails sent to a distribution list.

Salesforce’s Agentforce World Tour in New York brought clarity, momentum, and real excitement around AI, nonprofit innovation, data foundations, and new ...

How to update the latest child record on a parent layout in Salesforce Lightning Record Pages.

How Dynamic Lightning Pages can address some common requests in perhaps surprising ways.

The Spring '11 release of Salesforce.com brought some new Chatter features that can bring your productivity and collaboration to new heights.

Here we’ll take a look at how to use a popular admin tool to find and report on a donor’s first gift campaign.

How and why to build on Salesforce native email features with Gmail or Outlook integrations.

While Google Wave died almost a year ago, Google Docs and Drive live on so it is time to revisit how we use it for Getting Things Done® (GTD® ), scrums, and ...

Our team takes on using Google Wave for productivity, events, agendas and generally getting things done (GTD®).

The concept behind the Leads object in Salesforce is extremely useful, and not just for marketing and sales teams to hand-off prospects.