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Does your organization use Cases to store customer issues or requests? Are you using Thread ID in the email subject or body to associate email responses to the ...

With the third installment of our Winter 14 release notes deep dive, we dig into the service side and some of the features that will make a splash.

This Spring 14 Release has some super exciting Service Cloud features that are truly, as Marc Benioff highlighted in his keynote at Dreamforce, making it all ...

It’s all about enhancing and refining the service cloud features in this Winter 15 release.

This Summer 14 Release is bringing us more exciting Service Cloud features that will make the agents lives easier and give customers the best and most ...

The Spring 15 release has, once again, delivered us some exciting enhancements to the Service Cloud features.

Efficiency is the name of the game with the service cloud features in this Summer 15 release.

It’s all about design and accessibility with the Service Cloud features in this Winter 16 release.

Spring ‘16 Salesforce Classic enhancements for Service Agents and Field Agents.

A roundup of new features released in Summer '16 that are designed to pump up your service productivity and responsiveness